Frequently Asked Questions

Everything you need to know about e.l.f. clean beauty and your orders.

Are e.l.f. Cosmetics products cruelty-free and vegan?

Yes, we are 100% cruelty-free and vegan worldwide. We do not test on animals, and our products do not contain any animal-derived ingredients.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We want you to love your glow. If you are not satisfied, we accept returns for products purchased on our website within 30 days of the ship date.

Does e.l.f. offer international shipping?

We currently ship to several international locations including the UK, Canada, and parts of Europe. Shipping rates and delivery times vary by destination.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Afterpay for interest-free installments.

How do I join the Beauty Squad rewards program?

You can join for free by creating an account on our website. You will earn points for every purchase, which can be redeemed for products and discounts.